Led design of a centralized in-app experience for viewing reported content outcomes and submitting appeals, improving transparency and user trust.
Redesigned in-app guidance creation, enabling faster experimentation and supporting feature adoption.
Led improvements across scheduling, waiting room, and patient management workflows, tripling daily usage and supporting subscription retention.
Designed a review and approval system for critical documentation, replacing an offline process to improve accuracy and reduce downstream rework.
Designed the translation experience within Pin details, defining how localized content surfaces across product, article, and recipe Pin types.
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