Redesigned in-app guidance creation, enabling faster experimentation and supporting feature adoption and discovery.
Led improvements across scheduling, waiting room, and patient management workflows, tripling daily usage and supporting subscription retention.
Designed the translation experience within Pin details, defining how localized content surfaces across product, article, and recipe Pin types.
Enhanced tagging for a unified communication platform, improving prioritization and coordination for teams managing shared work.
Led design of a centralized in-app experience for viewing reported content outcomes and submitting appeals, improving transparency and user trust.
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